Browsing Golf Industry NewsVIEW ALL

SEEKING: Customer Service Coordinator – Walkinshaw Sports

POSTED ON April 26, 2018 @ 11:00 am

Walkinshaw Sports represent global brands in the golf/sports industries in Australia and New Zealand. With an extensive sales network and logistics centres we provide market leading support to our retail partners.

If you are looking for a great team environment, personal development and you have a love of golf then you should look no further.

As the Customer Service Coordinator (CSC) you will be a member of the Golf Sales Team based in Clayton, Victoria reporting to the Operations Manager. Your key responsibilities will include but not be limited to, being the first point of contact for our sales team and customers who request information about our products and orders. You will be responsible for responding to and managing internal and external customer related inquiries as well as ensuring best in class efficiencies in your area.

Your duties will include:

  • Ensure that the customer service department and all aspects of customer care are managed efficiently;
  • Work with existing customer service staff to problem solve, oversee and monitor response times and outcomes.
  • Manage all e-mail, phone calls and website enquiries daily and respond in a timely and professional manner;
  • Manage back order programs, shipment notifications and all product information for WS orders;
  • Oversee the warehouse to meet daily and weekly order targets and process orders accurately.
  • Attend to all sales representative enquiries and sales needs with urgency and efficiency.
  • Communicate and distribute product information to all sales representatives in conjunction with the sales coordinator and other customer service staff.

 

The CSC will also provide administration and project support to the overall team and business. You will add and increase value to the overall business by monitoring and improving customer satisfaction and retention by capturing the voice of the customer through feedback and ongoing customer research.

We aim to improve the customer experience effectively enhancing processes and communications, and implementing strategies for increasing retention and building customer loyalty.

To be successful you will require the following experience and skills:

  • Minimum 2- 3 years’ previous experience in a customer care / service environment, preferably in the sporting / golf wholesale to retail industry;
  • Be proficient in Microsoft Office Suite;
  • Have outstanding communication and interpersonal skills;
  • Excellent planning, administrative abilities and have exceptional verbal and written communication skills;
  • Able to show initiative and good attention to detail

 
If you have the drive and ability to be an important member of our team, then please forward your application letter and resume to Dan.Harrap@wsports.com.au.

You must already have the right to work in Australia.

Comments are closed.


CLICK HERE TO Sign Up for the GIC Newsletter for all the latest Industry News.

Please enter your details:

I am interested in:

  • News
  • Operations
  • Marketing
  • Recruitment / Jobs
  • Grow the Game
Golf Industry Central Grow the Game Central Golf Recruitment Central Golf Operations Central

Tropics Golf Club eyes off a brighter future with major tour...

Once Townsville’s premier golf resort, there have been...

Cromer Golf Club Members Donate $38,392 to Local Charities...

Two northern beaches local charities have shared $38,392...

Auckland golf’s future jeopardised after council threa...

New Zealand Golf has expressed concern over the...

NSW Golf Industry Awards tickets now on sale...

Tickets are now on sale for the NSW Golf Industry Awards night to be held on Monday, 22nd October 2018, at Curzon Hall,...

Mike Orloff to conduct Club Marketing Workshops 22 and 24 August ...

This month, Golf Industry Central Managing Director and US and Australian PGA Member Mike Orloff will hold two workshops on Club Marketing...

Auckland golf’s future jeopardised after council threatens ...

New Zealand Golf has expressed concern over the perceived poor use of council managed green space occupied by golf facilities within Auckland...

SEEKING: Senior Golf Professional – Federal Golf Club...

An exciting opportunity is now available for a Senior Golf Professional. This position would be ideal for a person who is currently...

Pondok Indah Hosts Club Management Mini Summit...

Female participation in golf will be a main topic of discussion at this week’s Asian Golf Industry Federation (AGIF)-organised...

Tour & News Report: Bitcoin bandits hack PGA of America ser...

Hackers have always made up a significant portion of golf’s demographic — but rarely the sinister type. The PGA...

Pondok Indah Hosts Club Management Mini Summit...

Female participation in golf will be a main topic of discussion at this week’s Asian Golf Industry Federation (AGIF)-organised...

Farewell to Raffles Country Club, as SLA acquires land for HSR pr...

Despite lingering uncertainty over the Kuala Lumpur–Singapore High Speed Rail (HSR) project, the Government on Wednesday (Aug 1) proceeded...

Sentosa Golf Club Loses Its Bottles and Strengthens Commitment To...

Sentosa Golf Club is reaffirming its commitment to the environment and its ‘Keep it Green’ agenda by announcing that...

NZ Golf CEO Dean Murphy wins coveted NZ leadership award...

New Zealand Golf CEO, Dean Murphy, was awarded the C.K. Doig Leadership Award during the annual New Zealand Sport...