Mon Feb 25 2013Social Media: 7 Ways to Handle a Negative Comment
If your business has a social media presence, at some point you'll have to deal with negative feedback. How you and your business handle it will go a long way toward either creating a new customer or driving a potential sale away.
"Sometimes you have to go the extra mile to keep the customer happy," says social media strategist Kim Beasley, CEO of GrowVisibilityWithMe.com. "No, you're not selling yourself short, and you can turn a negative into a positive."
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