Tue Jun 30 2009What is your definition of leadership?
In consulting for clients, in preparation for personalizing workshops and in evaluating topics for this regular column series, I regularly reflect on what the measures for success are. As an avid reader and an aficionado of history, I expand beyond my own career by examining the successes and failures of others to find knowledge.
Hospitality (and almost every business in this now global economy) has evolved to a blend of high tech and high touch. Technology greatly facilitates research, marketing, distribution and communication. The people-skills side of business, however remains the fundamental center of all basics that pulls everything together.
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