“The Boys Are Back In Town” – Gregg Patterson and Norm Spitzig Australian Roadshow – Adelaide – The Grange GC
“Grow membership through effective service, club culture and participation”
Participation programs are the start of the pathway to membership. Once initially engaged with the club, we must have clear steps to ensure they become loyal members and guests.Gregg Patterson and Norm Spitzig from the U.S. are the expert international presenters for this workshop to explain what you can do at your club to achieve more members.Loyal guests/members visit, stay and use the club with greater frequency—and get their friends to visit as well. Loyal staff “visit”, stay and give “more” time, effort and enthusiasm to the “golf club experience” while working—and get their friends to join up as well.This workshop discusses the principles of loyalty, examines tactics for creating loyalty and provides an opportunity to develop staff and guest loyalty programs THAT WORK!Main outcomes
- TEAM BUILDING: Creating and Sustaining the Powerfully Effective Service and Club Culture-
- Membership retention/loyalty – improving the guest experience
The service experience is provided by all parts of your operation, so we highly recommend you bring as many key staff and Board Members to this entertaining half-day workshop.
*PGA members will receive ACE credit for attending this event.