It is an interesting time at the moment as COVID 19 has actually given the golf industry a much-needed boost to rounds numbers and a general interest in golf. Is it more a false economy and when things get back to “normal” we will lose our players/members again?
This discussion will delve into the interworkings of golf operations and club management, with a focus on the importance of the role pros and golf managers play in developing new golfers. And in many cases the assistance in retaining the golfers we have. The value of a member/customer is way more than the single transaction we make with them, the value is in the lifetime they stay as our customer. How much is that worth??
Should we put a bigger focus on how these key team members are remunerated and incentivise them over the life of a member with some kind of trailing commission?
Join Host Mike Orloff- Club Marketing Specialist, PGA Professionals Sandy Jamieson founder of 1Club Golf and Ben Bunny Ranfurlie Golf Academy for what will most likely be a vibrant discussion including your questions on the day.