SEEKING: Customer Care Representative – Callaway

• World leader in the Golf equipment and products
• Ongoing Training & Development
• Supportive team environment

We are currently seeking a passionate, enthusiastic and driven customer care representative to join our team at our head office team, based in Rowville, Victoria.

This role will be predominantly customer support and data entry; you will be responsible for providing all existing and new customers with accurate and detailed information. A strong customer focus and the ability to develop and maintain close relationships are essential.

Responsibilities will include:

• Provide quality service and support in a variety of areas including but not limited to credit requests, warranty claims, returns for exchange or repair, order entry and system trouble shooting. Ensuring all are resolved both promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Provide exceptional level of assistance to consumers through product knowledge and technical insight.
• Maintain proficiency in the SAP, Salesforce and Order Tool system and use to analyse each customer’s situation.
• Review Back Order reports and coordinate communication where required to advise customers of delays and updates.
• Proactively seek sales through telemarketing, to customers identified in your outside territory, by way of making outbound calls to customers in the assigned territory.
• Efficiently and accurately key all incoming orders, repairs and credit requests.
• Prepare a weekly report to CC Team Manager
• Be available for demo days, product presentation nights and other designated promotional activities upon request

Skills required:

• An individual who exudes enthusiasm for golf and golf products (ideally a player).
• Demonstrated attention to detail.
• Well-developed written and verbal communication skills.
• Ability to remain calm & deal with conflict using key negotiating skills.
• Skilled in organising resources and establishing priorities.
• Ability to develop and maintain record keeping systems and procedures.
• Microsoft office suite literacy at an intermediate level.
• Drivers licence (required)
• SAP experience (preferred)

A minimum of 2 years’ experience in customer service preferred To apply for this role, please forward your CV and covering letter to fiona.walker@callawaygolf.com, HR Manager.

Applications must be submitted before close of business 17th February 2017.