About

The Commonwealth Golf Club is situated in the famed sand belt of Melbourne and aim to provide its members with a premium service and facility. It is home to over 1200 members with a fantastic atmosphere and working environment.

Commonwealth is seeking the services of a Full-time Assistant Director of Golf to join the team. The Pro Shop is the primary contact point for members and guests and therefore the successful candidate will possess a strong customer service attitude and personable approach to ensure an outstanding experience for members and guests alike.

Responsibilities-

Principal Responsibilities:

• Coordinate and promote all golf events
• Conduct private & group tuition for members & guests (PGA Accreditation)
• Assist with club fitting and fitting day events for additional support
• Assist with mentoring future PGA Associates with academic and workplace tasks.
• Assist the Match Committee, Match Convenor & Women’s Captain
• Member and guest golf services – retail, competition, tuition and practice facilities
• Ensuring all reasonable requests of the Director of Golf are responded to in an efficient and timely manner.

Specific Responsibilities:

• Competition Management
• Oversee the administration of all golf competitions including handicapping and the calculation and communication of results
• Manage the commencement of play from starting tees as required
• Assist with the organisation of corporate golf events
• Support the Match Convenor and attend the Match Committee meeting. This includes the collation of all supporting material and minuting the meeting.
• Support the Women’s Captain and Women’s Committee via the management of member competitions (including external events – interclub, pennant, bowls, etc) and provide advice when required
• Coordination and administration of member and visitor golf bookings
• Assistance with the coordination of course activity including, tee starting and course marshalling
• Management of timesheets, calculation of competition results, and maintenance of handicaps
• Accurate reconciliation of individual and daily sales including green fees, hire and sales

Reciprocal:

• Handle any visitor enquiries and make bookings as required
• Control reciprocal visitation to ensure it does not impede member play and impact fee paying interstate/international visitors
• Record origin of visitors and prepare a monthly report for the General Manager
• Provide any urgent outbound letters of introduction, with this function being an office responsibility
• Meet and greet visitors upon arrival and show them around the facilities if it is their first visit

Tuition:

• Assist Head Teaching Professional and Director of Golf with coaching services for clinics and private tuition when required.
• Perform fitting services for members to assist with retail sales

Retail:

• Support the Retail Buyer, and operations team, in selling merchandise and equipment as and when required.
• Attend any training sessions as required to assist with product knowledge
• Help promote any fitting days and fashion events
• Accurate transaction for goods and services
• Communication
• Maintain the Golf Shop pages of the Club website and other digital member communication
• Post information on social media in accordance with any social media policy the club may have

General:

• Provide hands-on customer service support to members and guests
• Build a rapport with the members and gain an understanding of their needs and be easily accessible
• Present the Golf Shop and surrounds in a secure, safe and clean manner that promotes high standards of service and provides a comfortable and welcoming environment for members and guests.

Skills & Experience-

Knowledge/Experience:

• Golf administration
• Retail
• Club operations
• Rules and handicapping
• PGA Accredited Professional

Skills/Personal Attributes:

• Highly organised and planner by nature
• Customer service focused
• Ability to work both independently and within a team environment
• Attention to detail
• Networker and relationship builder
• High level communication skills and ability to deliver tasks accurately and on time
• Motivated to improving processes, procedures and efficiencies
• Punctual, reliable and well presented

Interested applicants should contact Director of Golf: Lachlan Kenny, prior to the Friday, June 13 closing date.
lachlan@commonwealthgolf.com.au
03 9575 0444