Throughout our history, Mizuno has believed in the transformative power of sports. This belief inspires our Mission and purpose in everything we do: To be the Brand of choice for dedicated athletes in their relentless pursuit of “better”.
It is the responsibility of every Mizuno teammate to champion our Mission and commitment to one another and athletes everywhere as they strive for ultimate achievement at every level of competition. Do you aspire to make a difference with a brand that strives to do more?
A great opportunity has come up for an enthusiastic individual to join our customer service team. Reporting to the Customer Service Manager, this individual will be responsible for:
- Reviewing and qualifying all orders received by accounts and sales representatives, ensuring accuracy on product and account details
- Monitoring compliance with programs to ensure orders are entered with correct terms; manage and process orders
- Reviewing and processing daily and weekly reports to ensure orders are processing smoothly
- Answering incoming phone calls
- Resolving account problems as needed, including invoice and shipping errors, returns, and general issues for internal and external accounts
- Processing change requests and cancellations on existing orders as directed by the account and/or sales representatives
- Processing requests for returns and repairs
- Maintaining up-to-date knowledge of Mizuno product lines
- Servicing internal teams from Sales to Operations as well as external accounts and strive to improve on each interaction, through excellent product knowledge and service
- Being proactive in communication with order timeliness to all accounts
Your communication skills are excellent through email and phone and you have a high level of problem-solving ability. Your organisational and time management skills are second to none with superior attention to detail. You can contribute to a team environment where performance is measured and you have experience in working under pressure to meet deadlines.
The Successful Candidate Will
- Enjoy being highly committed and results driven in this fast-paced and exciting environment, where every day brings a new challenge
- Be passionate about providing a superior level of customer service and would like to make a difference
- Posses the knowledge of, and, understanding of the Golf industry (highly desirable).
What’s on offer?
A competitive base salary and Mizuno employee benefits to the successful candidate.