JOB: Customer Support – Golf Link, Golf Australia, MSL Golf (Tier 3)

Working on Golf’s digital revolution, MSL Solutions are looking for someone to join their Team and help provide exceptional 1st and 2nd Level Customer Support to the Australian Golf & Golf Club Industry.

Supporting a wide range of leading software’s including the following.

• Golf Link Tier 1 & Workstation
• Golf Australia Website
• Golf Australia App
• SimpleGolf Management
• SimpleGolf Scoring
• Slice Golf
• Golfbox Tournament
• ProPlanner

What you bring to the role:

• An understanding of Australian Golf, Golf Link & handicapping
• A technical aptitude
• Be both analytical and logical in your approach.
• Experience working with Windows & Microsoft systems and programs.
• Hands-on experience using Golf Link, Tier 3 Golf Software or MSL products (desirable)

Think you could be a good fit? Keep reading!

In this role you will be working remotely alongside a diverse team of Support Staff who are passionate about all things golf.

The role, while with MSL, will have a big focus on Golf Link / GA Customer Support and is a great opportunity for someone with an interest and experience in technology, to get their foot into the Golf Industry.

Working alongside industry experts, you will be assisting in diagnosing and resolving issues with our products and services, with a key focus on remote diagnostics and proactive technical strategies.

As an escalation point for the wider customer service team, this role is integral in resolving more complex support enquiries in a timely manner with a focus on preventative measures.

What your day will look like:

It is golf and as such the day can be varied but as someone with a passion for golf and tech, you ideally would be comfortable and confident in identifying the cause, remedy and prevention of complex golf related problems and then communicate these key elements with our customers to eliminate the issue at the root. That would see you provide the following:

• Develop and maintain a sound knowledge of our software products
• Contribute to ongoing improvements in the operation of the software products
• Maintaining service requests (tickets) via Connectwise and providing incident/issue resolution within established Service Level Agreements (SLA’s).
• Provide product support training when required.
• Answer inbound support calls and resolve customer enquiries.
• Follow up and execution on all internal and customer communication to ensure we are responding to things in a timely manner.

About MSL Solutions:

We are an ASX listed company who is dedicated to helping our venues deliver outstanding customer experiences every time they interact with their customers. We work with some of the best names in the business and this is an exciting opportunity for someone who is passionate about hospitality, sport, entertainment and tech!

Our three core pillars are:

• Point of Sale (POS): Fully integrated POS platforms purpose built for venues. Our SwiftPOS and OrderMate solutions allow you to select the right option to support your needs.
• Golf: MSL provides technology platforms to manage National Federations, Golf Clubs, Golf Professionals and Tournaments.
• Digital Solutions: Mobile applications that are in the hands of the customer: whether its’ our own (OrderAway), or our partners’ apps. We’re here to amplify the impact of your brand and make your venue more efficient.

Why MSL Solutions?

• You will work with a tight knit team who embrace innovation and are committed to being excellent at what they do.
• Global offices with the opportunity to work abroad.
• Flexible working arrangements.
• Company sponsored group initiatives which have a focus on well-being and interaction.
• Regular team/company catch ups (Virtual and face to face!)
• Access to an Employee Assistance Program (EAP) which provides dedicated counselling services so you can look after you!
• Diversity and Equal Opportunity is a big focus for us.
• No office politics and dictatorship management.

Welcomed ideas, inputs and suggestions that actually get taken into account.

Our teams are passionate and driven and we’re always on the lookout for new talent to bring into the MSL Solutions teams. We believe that people are the heart of any business, and it takes a team of GREAT individuals to reach the summit.

If this sounds like something you’re ready to be a part of, then it’s time to APPLY!