Browsing Golf Industry NewsVIEW ALL

JOB: Customer Service Coordinator – Walkinshaw Sports (Victoria)

POSTED ON January 12, 2022 @ 11:09 am

WALKINSHAW SPORTS IS HOME TO SOME OF THE GOLF INDUSTRIES “MUST HAVE” BRANDS.

Our portfolio includes company-owned and licensed distribution contracts for Under Armour Golf, AFL & NRL, Clicgear pushcarts, Motocaddy lithium carts, Cross Sportswear, Lopez, Ray Cook, Optima, PGF, Rovic, Daphne’s and Walkinshaw.

Founded in 2010, Walkinshaw Sports office and distribution centre is headquartered in Clayton, Victoria, and Auckland New Zealand alongside parent company Walkinshaw Automotive Group.

Walkinshaw Sports offers the golf industry turnkey golf product distribution direct to your door backed up by an industry leading sales and marketing infrastructure.

At Walkinshaw Sports, our mission is to tailor solutions for our customer’s golf retail business, through industry-leading customer service and delivery of multiple products.

Due to an internal promotion, we have an exciting opportunity for a talented Customer Service Coordinator (CSC) to join our team at head office.  Reporting to the General Manager and Operations Manager, your key responsibilities will include being the critical first point of contact for our customers, whilst providing administrative and project support to the business and national sales team.  You will be responsible for responding to and managing internal and external customer-related inquiries as well as ensuring efficiency for all customer shipments and reporting.

Your duties will also include:

  • Ensuring that the customer service department and all aspects of customer care are managed efficiently.
  • Managing all e-mail, website, and customer phone enquiries daily.
  • Managing back-order programs, shipment notifications and all product information for WS orders.
  • Review of incoming shipments, and generation of orders (data entry) ready for pick and pack in the warehouse.
  • Assisting the warehouse to meet daily, weekly, and monthly order targets, and assisting with order flow priorities.
  • Assisting the sales team with all sales representative needs as required.
  • Assisting and pro-actively managing a broad customer base by phone and on selling product on a need’s basis.
  • Communicating and distributing product sell sheets, with applicable sales and product information.

You will enjoy the opportunity to add and increase value to our overall business by improving customer satisfaction and order flow door to door.

To succeed in the role, you will bring the following experience and skills:

  • Previous experience in a fast-paced customer service environment, preferably in the sporting industry.
  • Have outstanding customer service, communication, and people skills.
  • Ability to work autonomously, and as part of a collaborative team
  • Excellent planning and organisational abilities, coupled with exceptional verbal and written communication skills.
  • Initiative, problem solving and uncompromising attention to detail.
  • Highly proficient in Microsoft Office, particularly Excel and fast ability to learn INFOR (our internal order system) for the generation of company reports and order processing

The position is available for immediate start.

WS offers the following benefits:

  • Employee discounts
  • Training in all aspects of the role
  • Free onsite car parking
  • Remuneration package consummate to skillset and experience.

If contributing to a business in a customer-first way excites you, please forward your application letter and resume Dan Harrap by close of business on Friday 29th January 2022.

Comments are closed.


CLICK HERE TO Sign Up for the GIC Newsletter for all the latest Industry News.

Golf Recruitment Central Golf Marketing Central Live 4 Golf
indooroopilly logo

JOB: Golf Operations/Retail team members – Brisbane

Indooroopilly Golf Club (IGC)  is embarking on an...

Golf Club Insurance: it shouldn’t be complicated and now it isn’t with GBA’s Insurance Health-Check

HELPG VIC PROS

Australian golf courses’ susceptibility to volatile weather conditions has forced many insurers out of the market. This has left Australian golf clubs...

PGA Tour of Australasia Announce Extension to Strategic Alliance

Partnership will help increase pathways for Australasian players Fortinet Australian PGA Championship Co-Sanctioning Partnership confirmed through to 2026 Increased prize money for...

JOB: Custom Club Technician – Callaway Golf South Pacific

This position performs a variety of routine and repetitive assembly operations and procedures applicable to building Callaway Golf Clubs. The successful applicant...

Visionary of the Year is back for 2022

The search has begun for the 2022 Visionary of the Year and some of the golf industry’s heavyweights are excited to hear...

Record numbers now playing golf, new R&A survey says

New research figures revealed by The R&A and Sports Marketing Surveys (SMS) show golf has enjoyed a significant increase...

Callaway Golf Company Announces New $50 Million Stock Repurchase Program

Callaway announced today that the Board of Directors has authorized the Company to repurchase up to $50 million of...

ASIA: Sentosa's Serapong shapes up for SMBC Singapore open finale on the Asian Tour

One of the world’s finest courses, The Serapong at Sentosa Golf Club, is being thrust back into the spotlight...

JOB: PGA Teaching Professional – The Golf Academy Borneo

This is an exciting opportunity for a fully qualified PGA professional to join the Golf Academy Borneo, Kota Kinabalu,...

Australian golf joins fight against racism

The Australian PGA, the WPGA and Golf Australia have endorsed a new set of guidelines aimed at helping Australian...

Golf industry unites to support families in need

While the game of golf and its players can sometimes be associated with exclusivity, the Australian reality is that...