JOB: Operations Manager – Bermagui Country Club

POSTED ON December 7, 2022 @ 4:06 pm

About

Bermagui Country Club is seeking a suitably qualified Operations Manager to support the General Manager in the day to day operations of the Club. The Club has solid ties with the local community boasting numerous sub-clubs and supporting multiple community organisations. The Club offers a fantastic 18-Hole Golf Course, Synthetic Bowls Green and Tennis facilities as well as hosting other local sporting clubs at our facilities.

BCC has around 2000 members, runs Aristocrat S7000 gaming system for our 46 (37 on floor) machine installation and uses SwiftPOS/infinitePOS tills and back of house stock and reporting system. The Club has some exciting renovation and potential development plans on the horizon so the Operations Manager will enjoy a very autonomous role when these projects commence enabling the GM to focus on the delivery of these projects. The successful candidate will have experience at a minimum of a Duty Manager level and have a strong understanding of HR principles and Rostering and aim to strengthen our recruitment and training processes. The role will initially be somewhat hands on involving a couple of operational shifts per week, with a view to building a skilful team of Duty Managers as the Club and the role evolves.

The Operations Manager will have responsibility for the following areas of Club Operations;

Developing the Duty Manager Team
Beverage Operations
The internal Cleaning team
Club Security (and be willing to be the primary phone contact)
The Club Courtesy bus operations
Functions, Promotions (including raffles) and Events
Payroll, administration management and oversight of the Reception and Membership team

It is intended that the role will expand to include the Food/Catering operations and Compliance areas as the applicant becomes familiar with the Operations of the Club.

The Club is also entering an exciting phase where our outgoing contracted Golf Professional will be replaced with a Club employed Golf Operations manager. Therefore, applicants with a strong interest or track record in Golf Clubs and golf operations will be considered favourably.

Duties/Responsibilities:

Manage the day to day operations of the Club
Staff rostering, Recruitment and Training
Establish and maintain high customer service standards
Review, update and distribute Standard Operating Procedures
Develop, present and implement plans that improve efficiencies, increase service standards and/or generate growth

The ideal candidate will be:

Someone with a high level of integrity and ethical standards
A strong communicator
Able to build relationships
Flexible and adaptable
Able to foster work ethic and cohesion in your team
Experienced in general Bar/Gaming operations at the front line
In possession of sound knowledge and understanding of the relevant regulations, legislation and industrial instruments
Highly customer focussed

The ideal candidate will have:

Current RSA and RCG certification
Minimum of 5 years as a Duty Manager or more senior position
TAB Basics and AML/CTF
Understanding of the internal workings of a community Club
Solid working knowledge of the MS Office suite including, in particular, Excel and Outlook
Reasonable financial skills including the ability to work to and achieve budgeted targets

We’d also love (but it’s not a deal breaker) the candidate to:

Hold Diploma level qualifications in a relevant discipline
Have completed additional, industry-specific training courses such as the Duty Manager program offered by the CMAA
Have a keen interest in the game of golf

The successful applicant will be recruited with the expectation that they will be available to work a variety of shifts including nights, weekends and public holidays. The salary offered will be negotiated with the successful candidate and will be commensurate with experience but will initially be based around Level B Manager under the Registered and Licensed Clubs Award 2010.