59club

A Global leader in the provision of service analysis, offering Financial Benchmarking, Mystery Shopper Audits, pioneering Survey and Feedback Software & Staff Training within the Golf, Leisure, Spa, F&B and Hotel Industries.

Market-leading software and assessment criteria provide the resources to improve and maintain ‘sales & service’ etiquette, in turn increasing customer satisfaction, revenue & profits in the process.

59club was established in 2007, with a Head Office based in the UK. We are now operating in Continental Europe, the Middle East, Asia, the United States, Canada and Australasia with over 950 venues.

The Role

This role is an exciting opportunity for an experienced Manager to join 59club Australia & New Zealand, supporting and growing a portfolio of partner venues who are looking to develop their business and the processes behind what they do. The Regional Manager is the face of our business, a great communicator and educator, confident in the analysis and presentation of data with the ability to proactively source new opportunities and forge lasting relationships.

Main Duties and Responsibilities

• Proactively manage relationships, contracts and outcomes with key stakeholders
• Creation and delivery of bespoke training content to partner venues
• Seek opportunities to develop the footprint of 59club within primarily within Golf, Hotel and Leisure.
• Manage a portfolio of existing clients in line with 59club account management protocol
• Support 59club in the creation of content and product development
• Ensure the accuracy and timely presentation of monthly venue reports
• Train, Support and Monitor the work of 59club Testers to ensure delivery of agreed programme
• Support the effective delivery of 59club events and 59club attendance of industry events
• Inspire, motivate and engage customers to maximize opportunities for collaboration
• Adhere to 59club account management procedures, CRM protocol and database controls
• Drive brand awareness within the country and wider region through key marketing strategies

Person Specification

The ideal candidate will possess the majority of attributes listed below:

• A passion for Hospitality and a background working within the industries supported by 59club (Golf, Hotel, Leisure and Spa)
• A working knowledge of the 59club Benchmarking Criteria
• Excellent communication and presentation skills (both written and verbal)
• A working knowledge of Club Operations or Hotel/Resort
• A track record of delivering KPI’s including financials and business development
• Experience in the creation and delivery of training programmes
• Skilled in managing, administering and presenting large quantities of data
• Willingness to travel to meet the needs of the business (including overnight and some overseas)
• Driving Licence essential

Application Process

To apply for this role, please complete the short form below attaching a copy of your CV.

For any additional questions, please contact Sam Hughes – General Manager 59club Australia & New Zealand (sam@59clubau-nz.com)