About

The Commonwealth Golf Club is situated in the famed sand belt of Melbourne and aim to provide its members with a premium service and facility. It is home to over 1200 members with a fantastic atmosphere and working environment.

Commonwealth is seeking the services of a Full-time Assistant Director of Golf to join the team. The Pro Shop is the primary contact point for members and guests and therefore the successful candidate will possess a strong customer service attitude and personable approach to ensure an outstanding experience for members and guests alike.

Reporting to the Director of Golf, this position will be a dedicated staff member to the Club’s member services and retail operations.

Principal Responsibilities:

• Execute and promote all golf events.
• Daily management of premium service quality and member experience in golf operations.
• Management of services for cart hire, bag hire, club repair.
• Responsible for delivery of daily set up services and maintenance of Driving Range and practice facilities including ball dispensing and
  collection.

Competition Management:

• In conjunction with the Director of Golf, manage all golf competitions including handicapping and the calculation and communication of results.
• Manage the commencement of play from starting tees as required.
• Assist with the organization of corporate golf events.
• Manage pace of play, and implement policies to assist with speed of play.

Reciprocal:

• Handle any visitor enquiries and make bookings as required.
• Record origin of visitors and prepare a monthly report for the General Manager.
• Provide any letters of introduction.
• Meet and greet visitors upon arrival and show them around the facilities if it is their first visit.

Retail:

• Support the Director of Golf, and operations team, in selling merchandise and equipment as and when required.
• In conjunction with the Director of Golf, manage inventory and marketing.
• Attend any training sessions as required to assist with product knowledge.
• Help promote any fitting days and fashion events
• Ensures that the POS system is used effectively to charge member and visitor accounts.

Communication:

• Maintain the Golf Shop pages of the Club website and other digital member communication.
• Post information on social media in accordance with any social media policy the club may have.

General:

• Provide hands-on customer service support to members and guests.
• Build a rapport with the members and gain an understanding of their needs and be easily accessible.
• Present the Golf Shop and surrounds in a secure, safe and clean manner that promotes high standards of service and provides a
  comfortable and welcoming environment for members and guests.
• Complete any other tasks required to assist the Club to achieve its objectives.

Knowledge / Experience:

• PGA Qualified.
• Excellent golf retail skills and knowledge.
• Knowledge of Mi Club and Northstar Club systems advantageous.
• Club operations.
• Rules and handicapping.

Skills / Personal Attributes:

• Highly organised and planner by nature.
• Customer service focused.
• Ability to work both independently and within a team environment.
• Attention to detail.
• Networker and relationship builder.
• High level communication skills and ability to deliver tasks accurately and on time.
• Motivated to improve processes, procedures and efficiencies.
• Punctual, reliable and well presented.

The position salary will be based on the applicant’s experience, qualifications and skill set.

Further enquiries on the role can be made to PGA Member and Director of Golf Lachlan Kenny on (03) 9575 0444.

Applications should be made out to:
Director of Golf
Lachlan Kenny
lachlan@commonwealthgolf.com.au

Applications close 26th January 2024 at 5pm or once a suitable candidate is found. Applicant interviews may commence prior to close date, so interested applicants are encouraged to not delay submitting their applications.