Browsing Golf Industry NewsVIEW ALL

JOB: Golf Systems Support Team Member – MiClub Services (Perth)

POSTED ON February 9, 2021 @ 7:20 pm

 

miClub

Join our brilliant golf systems support team! 

MiClub

We supply Australia’s leading golf club software solutions to the majority of Australian golf clubs and are growing rapidly. We are looking for a number of people to join our team. You should have great interpersonal skills, love working with other people to solve problems, be keen to learn and know a bit about golf.

Knowledge of MiClub products, some technical IT know how and previous support experience is also advantageous but not essential. On the job training will be provided.

MiClub has offices strategically located nationwide in Perth, Sydney, Melbourne and Brisbane.  We have an exciting range of products, including the recently launched scoring App, and a growing client base and are looking for pro-active, customer focused team members.

The role

The successful candidates will possess excellent problem solving and communication skills along with a friendly nature and a high level of patience.

Your primary responsibilities will be to:

  • Monitor and respond quickly and effectively to requests received from incoming telephone calls, online chats and emails from our customers reporting issues or requiring information about MiClub products, including our mobile device app;
  • Diagnose and resolve hardware and software issues;
  • Create and maintain detailed ticket information;
  • Manage all customers with exceptional customer service while employing a logical approach to troubleshooting;
  • Understand client’s business objectives/impacts and apply your expertise to timely resolve issues and ensure customer success;
  • Manage your own tasks and issues as they are assigned to you.

 
Desirable Skills & Experience 

  • Experience in golf operations at an on-course golf shop or in golf club administration.
  • Understanding of Australian handicapping system and golf competition types.
  • Experience with the MiClub product. Setting up timesheets, competitions or making bookings.
  • Basic level of knowledge of I.T. systems – hardware, software and networking.

 
This is a full-time position as part of a 7 day roster that could include regular weekend and after hours work on a rostered basis (eg Tuesday to Saturday or Sunday to Friday).

The successful applicant is also required to have a current Australian driver’s license and their own reliable transport.

Please submit your resume with a short cover note detailing your suitability for the positions available.

Please Note: Only short listed candidates will be contacted.

APPLY HERE

Comments are closed.


CLICK HERE TO Sign Up for the GIC Newsletter for all the latest Industry News.

Grow the Game Central Golf Recruitment Central Golf Marketing Central

Royal Melbourne GC GM Hill-Rennie heading back to New Zealand

The Royal Melbourne Golf Club has announced the...

miClub

JOB: Golf Systems Support Team Member – MiClub Services (Perth)

  Join our brilliant golf systems support team! ...

Commonwealth golf club

Commonwealth Golf Club appoint Renaissance Golf Design as Course Architect

Commonwealth Golf Club is a spectacularly presented 18-hole...

Golf Operation Assistant – National Golf Club (Victoria)

The National Golf Club

The role A wonderful opportunity exists to join our Golf Operations team at the world class National Golf Club at Cape Schanck....

Video: Watch: Dirt bike riders tear up Auckland's Howick Golf Course

A band of unruly dirt bikers have been filmed taking to an East Auckland golf course doing wheelies and “boosting around” greens...

Royal Auckland and Grange Golf Club rezone proposal hit the rough

Royal Auckland and Grange Golf Club

The Royal Auckland and Grange Golf Club has hit the rough with its plan to rezone its 80 hectare course in Papatoetoe....

JOB: Golf Club Assembly Operator Mizuno – Melbourne

About the business Mizuno Corporation is a Japanese owned sports manufacturer and one of the largest sporting goods companies worldwide. The guiding philosophy...

Mike Whan Named CEO At USGA

CEO at USGA

After months of rumors and speculation, all interested parties confirmed the news on Wednesday. Outgoing LPGA commissioner Mike Whan...

Women's Golf Day honours Winners of The Inspire Action Award

Womens golf day

Women’s Golf Day (WGD) has announced this year’s winners of the WGD Inspire Action Awards.  Congratulations to Jackie Davidson,...

Placing Sustainable Golf in the Spotlight

Chris Gray

Chris Gray will highlight some of the most pressing matters facing golf in the 21st century when the Asian...

Agronomic Expert Ready to Spill the Dirt on Soil Testing

Alex Glasgow

Alex Glasgow, one of the Asia-Pacific region’s foremost experts on sports turf construction and maintenance projects, will share his...

Terang Golf Club in Victoria destroyed by birds

Thousands of birds are destroying the greens of a south-west Victorian golf course. The flocks of corellas have pecked...

The “How To Do Leader” Leadership Template

gregg pattersson

What Do Leaders Do??? Upwardly mobile club professionals hunger to become The Leader—to Make Things Happen, to get The...